The Parcel Delivery Company terms and conditions have been designed to protect our customer’s partners and staff. As a user of this website you acknowledge that any use of this website including any transactions is subject to our terms and conditions as follows.

1. Definitions

The following expressions shall have the following meanings.

1. you/your – the user of the website.
2. consignment – an article, parcel or group of parcels collected from one individual address and delivered to another individual address.
3. consignee – the person who is receiving the consignment.
4. working day – Monday – Friday from 9am – 5:30pm, excluding public and bank holidays.
5. third party – any carrier used by The Parcel Delivery Company to provide the relevant service.
6. AWB – air way bill

2. Companies Obligations

In consideration of the payment made to the company by the customer the company shall carry out the services as described in the service schedule subject to the following.

3. Collection and Delivery

1. the automated system will book the collection as per the customer’s request. Collection times are not guaranteed on any service but in the event that a collection cannot be made we will rebook within 24 hours.
2. Collections and deliveries are made on working days only. Saturday collections and deliveries are available on request but are not guaranteed. Morning collections cannot be specified but you can request after a certain time and up to 5:30pm
3. please obtain a receipt on collection as this will be required as proof in the event of a claim.
4. certain services require a barcode label or AWB to be printed out and attached to the parcel. Manual paperwork must not be used as the carrier will bill you directly and you will be charged a surcharge of £20.00 + vat.
5. if you need to complete a waybill document it is your responsibility to ensure that it is correctly completed with full and accurate details were applicable.
6. collections and deliveries to and from remote areas of the UK, nationally and internationally on all services may be subject to delays and it is advisable to check transit times in such cases.
7. any guaranteed service will only guarantee a delivery time once collected. If a collection fails the delivery will not be guaranteed.
8. the company will make one attempt to deliver your consignment to the appointed delivery address and if there is no one in to sign and accept it, may attempt to leave it at an adjacent address having obtained a signature for receipt. Any re – delivery is subject to a surcharge.
9. please not we cannot deliver to a P.O Box address or a BFPO address.
10. deliveries to schools or other institutions that are closed will be held and re-delivered at the earliest possible time.
11. all countries outside the E.U require a customs invoice to be completed. If applicable a template will be e-mailed to you at the time of booking and 4 copies of this must be given to the driver on collection.
12. the company shall be under no obligation to provide any plant, power, equipment or labour when collecting or delivering. Any consignment requiring special equipment is accepted only on condition that such equipment is available at the relevant point of collection or delivery. The customer shall keep the company indemnified against any claim or demand arising from such loading or unloading.

4. Charges

1. customs clearance charges must be paid in addition to the basic delivery charge by the sender or receiver before delivery is made. The parcel Delivery Company reserves the right to pass these charges directly on to the person who booked the order. The Parcel Delivery Company cannot be held responsible for any charges that may apply as a result of incorrect documentation.
2. Surcharges. If the consignment is heavier than the weight declared on booking then the additional weight will be charged to the card that the order was placed on plus a surcharge of £15.00 + vat. A surcharge of £10.00 +vat will be applied if you are out at the time of collection. Any surcharges will be confirmed by e-mail.

5. Prohibited and Restricted Items

Please see the prohibited and restricted items section. This must be read and understood as part of these terms and conditions.

6. Damage / Delays / Claims

1. in the event of a delayed delivery on a guaranteed delivery service a refund of £5.00 +vat is applicable subject to all other conditions having been observed.
2. All services have a basic transit cover up to a value of £100.00. Additional cover can be obtained at an increased premium depending on the value of the consignment and the full amount must be declared in full.
3. All claims must be received within 14 days of the date of booking and only the person who placed the order can start a claim and be paid out. All the relevant terms and conditions must have been met before a claim can be made.

7. Liability

1. The person booking the order is solely responsible for the information entered. The Parcel Delivery Company Ltd cannot be held responsible for incorrect information that is entered or any delays that this may cause. This also applies to waybill documents or customs invoices. In such instances no refunds will be given.
2. The Parcel Delivery Company are not responsible for any customs charges.
3. The sender will be liable for any damages caused to other shipments in transit as a result of sending prohibited items, restricted or insufficiently packed items.
4. Liability is limited to the negligence of the company carrying the goods and such liability is further limited to the direct loss incurred by the customer who placed the order with The Parcel Delivery Company.
5. Loss or Damage as a result of an act of God, consequences of war, insufficient packaging, incorrect labelling, prohibited and restricted items are not covered.
6. The Parcel Delivery Company will accept no liability for any prohibited or restricted items sent through the system and no claims can be made in the event of damage or loss as these are sent at the sender’s risk.
7. The company will not be liable for any claim for breach of contract, loss of revenue, loss of profit, inconvenience, disappointment or incidental, indirect, financial or consequential loss as a result of or in relation to the service ordered. Liability is limited to the cost of sending the item only and to the value covered by the booking if a claim is made.
8. Nothing in this agreement shall be deemed to exclude or limit The Parcel Delivery Company’s liabilities for death, personal injury or fraud caused by negligence of The Parcel Delivery Company or to the extent otherwise not permitted by laws.
9. The customer will indemnify The Parcel Delivery Company in respect of all claims, damages, demands, costs, expenses or liabilities incurred by The Parcel Delivery Company or its agents, employees or sub-contractors in relation to any claims by third parties arising in connection with this agreement or as a result of The Parcel Deliver Company providing services that are in excess of the liability of The Parcel Delivery Company under this Agreement.

8. Nature of Agreement

1. This Agreement including the CMR regulations and the Warsaw Convention constitutes the entire contract between the company and the customer and shall not incorporate or be deemed to incorporate the provisions of any other documents.
2. No variation, cancelation or extension of the expressed terms of this agreement shall be binding on the company unless conformed in writing by a director of the company, and to avoid doubt, it is declared that no one other than a director has authority to enter into or negotiate any commitment on behalf of the company the effect of which would or might involve the company in any legal liability whatsoever.

9. Termination

This agreement may be terminated by either party giving to the other one months notice in writing or if one party commits any breach of its obligations, commit an act of bankruptcy, go into administration, liquidation or receivership or make any deed or arrangement with or composition for the benefit of his or its creditors.

10. Severability

If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.

11. Applicable Law

These terms and conditions shall be governed by English Law and English courts will have exclusive jurisdiction over any matters of disputes arising from this agreement.

12. Statutory Rights

The Contracts (Right of Third Parties) act 1999 shall not apply to this agreement. These terms and conditions are in addition to your statutory rights as a consumer which remains unaffected.